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  • My Account

Customer Service

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Website Related Questions


What do I do if I forgot my password?

When you click on "My Account" to log in, you'll see a link that asks you if you "Forgot Password?". Click this button and your new temporary password will be sent to you via email within 24 hours.

Simply cut-and-paste this temporary password when logging in again. Once entered into your "Account", you can choose a more personalized password.

How can I change any of my personal information?

Log in to "My Account" using your email address/username and password. Next, click on "Account Profile." Make any necessary changes here and save your changes.

Do you share information with third parties?


How soon you can deliver items?

Most orders are processed within 1-3 business days. Tracking number will be available through Shipment Notification Email once the item ships. Delivery time will be 4-12 business days,not including weekends, holidays and  depending on your location.

My order hasn't arrived, what do I do?

Patience! It can take up 5 business days for items to ship!

Do you ship outside the United States?

Sorry! We only ship within the United States!

What payment methods do you accept?

We accept  Visa, Mastercard, American Express, and Discover.

Do you charge sales tax?

Yes. We charge sales tax on all orders shipped to the State of Florida.
Can I change the shipping address on my order?
If your order has already been submitted, so has the shipping address, and it cannot be changed. Once your order has been approved by our secure systems, we do not manually update information to ensure and protect your credit safety.
Can I cancel my order?

Once your order has been processed, we are unable to make any changes or cancellations. Please do contact us if you find your merchandise is defective and we will replace your item. If you have any questions about your order please don't hesitate to contact our Customer Support.

What is your jewelry made of?

We use only the finest Austrian, Czech & Swarovski crystals, semi-precious stones and non-tarnishing base metals.

How do I care for my jewelry?

Refer to our instructions on Jewelry care to find out how to keep your jewelry sparkling.

Follow the simple tips listed below to keep your jewelry sparkling:

  • Always remove your jewelry before washing hands, showering or swimming. Moisture can cause stones to dull and become loose.
  • Do not spray or apply alcohol or oil based perfume, hairspray, body lotions, hair grooming products, air fresheners, or any other alcohol-based substance on or near your jewelry.
  • Never leave your jewelry in the extreme heat or direct sunlight over long periods of time as this can cause colors to fade.
  • Clean your jewelry by using a dry soft cloth or jewelry cleaning cloths. Never submerge in cleaning solution or water.



Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
819 Peacock Plaza # 433
key west, Florida 33040

This policy is powered by Trust Guard PCI compliance scans.

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